Engageware

Customer Engagement

The most used AI-powered customer engagement platform for regulated industries.

A widely used AI-powered customer engagement platform for regulated industries—scheduling, knowledge management, and agentic AI.

• Founded: 2000 (as TimeTrade)
• Headquarters: Tewksbury, MA, USA
• Ownership: Private (rebranded ~2022)
• Funding / valuation: Undisclosed
• Serves: Both — All
• Notable customers: Multiple banks & CUs
• Core integrations: Symitar, Jack Henry, CRMs
• Capabilities: Aivo Suite; Appointment Scheduling; Knowledge Management; AI Customer Agents; Employee Knowledge Management; Virtual Branch

Compliance watch-outs

Staff-facing answers about rates and products act as informal marketing, where Reg DD and Reg Z accuracy matters.

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