Slack

Customer Engagement

Slack is the AI-powered platform for work bringing all of your conversations, apps, and customers together in one place.

The AI-powered platform for work—channels, AI summaries, workflows, and Slack Connect—with a deep app marketplace.

Founded: 2009
Headquarters: San Francisco, CA, USA
Ownership: Subsidiary of Salesforce (NYSE: CRM)
Funding / valuation: Acquired by Salesforce 2021 for $27.7B
Serves: Cross-Industry (heavy FI usage internally) — All tiers (mostly internal collaboration)
Notable customers: Wells Fargo, IBM, Target, Vodafone, Etsy
Core integrations: N/A — connects to Salesforce, Workday, Jira, etc.
Capabilities: Channels; Slack Connect; Workflow Builder; Huddles; Canvas; Lists; Slack AI; Agentforce

Compliance watch-outs

Marketing approvals in Slack DMs and channels are otherwise unauditable—a Warrant app makes the review event a system of record.