Slack

Slack is the AI-powered platform for work bringing all of your conversations, apps, and customers together in one place.

Category

Customer Engagement

Industry

Cross-Industry

Specialization

Marketing Automation

Country

United States

Website

https://slack.com

Tags: Cross-Industry, Customer Engagement, Marketing Automation

The AI-powered platform for work—channels, AI summaries, workflows, and Slack Connect—with a deep app marketplace.

• Founded: 2009
• Headquarters: San Francisco, CA, USA
• Ownership: Subsidiary of Salesforce (NYSE: CRM)
• Funding / valuation: Acquired by Salesforce 2021 for $27.7B
• Serves: Cross-Industry (heavy FI usage internally) — All tiers (mostly internal collaboration)
• Notable customers: Wells Fargo, IBM, Target, Vodafone, Etsy
• Core integrations: N/A — connects to Salesforce, Workday, Jira, etc.
• Capabilities: Channels; Slack Connect; Workflow Builder; Huddles; Canvas; Lists; Slack AI; Agentforce

Compliance watch-outs

Marketing approvals in Slack DMs and channels are otherwise unauditable—a Warrant app makes the review event a system of record.

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